Your personal data on dm396 is stored with the highest level of security. We never sell your data to any third party. Learn more in this Privacy Policy.
A quick overview of the core pillars of the dm396 Privacy Policy.
All your personal data is stored on servers secured with AES-256 encryption. No unauthorised party can gain access to this information.
Dm396 never sells, rents, or trades your personal data. Your information is used solely for the purpose of delivering our services.
All pages on dm396 run on the HTTPS protocol. Every exchange of data between your browser and our servers takes place over an encrypted channel.
Our KYC process is used solely to verify identity. This information is stored securely and is not used for any other purpose.
Dm396 will never send you spam emails or unwanted promotional content without your consent. You can update your notification preferences at any time.
You may request the deletion of your account and associated personal data at any time. dm396 will process such requests accordingly.
When you create an account or use our services on dm396, we collect certain necessary information. The sole purpose of this collection is to provide you with the best possible service and to ensure the security of your account.
We collect the following types of information:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID number | Identity Verification & Age Confirmation |
| Contact Information | Mobile number, email | Account communications and notifications |
| Financial information | Mobile banking number | Payment & Withdrawal Processing |
| Technical Information | IP address, browser, device | Security Monitoring & Fraud Prevention |
| Usage Data | Gaming history, login timestamps | Service Improvement & Responsible Gaming |
Dm396 uses collected data only for specific, transparent purposes. Maintaining user trust is the cornerstone of our privacy approach. Full details of how we use your information are provided below.
Dm396 will never sell or rent your personal data to advertisers, data brokers, or any other commercial third party. This is our unwavering commitment.
Dm396 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser that help remember your preferences and keep the site functioning properly.
We use the following types of cookies:
You can delete or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the website.
Dm396 does not generally share your personal data with third parties. However, in certain limited circumstances, some sharing may be unavoidable. These cases are clearly outlined below.
All third parties listed above are contractually bound to uphold our privacy standards. They may only use the data they receive for the specified purpose and nothing else.
Dm396 employs internationally recognised technical and organisational measures to protect your personal data. Our security team monitors systems around the clock, 24 hours a day.
That said, no system on the internet is completely secure. If you believe your account has been compromised, please contact our support team immediately.
Every dm396 user has the following rights regarding their personal data. We fully respect and support the exercise of these rights.
To exercise any of the rights listed above, please contact our support team. Requests are typically processed within 30 business days.
Dm396 retains your personal data only for as long as necessary. Retention periods vary depending on the type of information and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account information (active accounts) | For as long as the account remains active |
| Transaction Records | Up to 5 years as required by law |
| KYC documents | 3 years after account closure |
| Gaming logs | Up to 2 years |
| Support Contact | 1 Year |
| Cookies and session data | Session end or maximum 30 days |
After the retention period, data is securely deleted or anonymized by removing all personally identifiable information.
Dm396 is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.
Age verification is carried out during the registration process. If we become aware that data has been collected from a minor, that information will be deleted immediately and the associated account will be closed.
Dm396 reserves the right to update this Privacy Policy, in part or in full, at any time. For significant changes, we will notify you via your registered email or through a notice on the website.
Continued use of the service after an updated policy is published will be considered acceptance of the new terms. We recommend reviewing this page regularly. The date of the latest update is shown at the top of the page.
If you do not agree to the updated policy, you may request to close your account. Should any outstanding balance be affected, we will arrange a refund of the applicable amount.
If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to get in touch. Our dedicated privacy team is always here to help.
The dm396 support team responds to queries in a timely manner, typically within 24 hours. Privacy-related matters are handled with the highest priority.